Today's EUCG* press release on their Spring meeting highlights their discussions on, among other topics, safety culture and safety performance. One quote from an EUCG executive caught our attention: "Data are emerging that a company's safety performance correlates strongly with other performance measures such as profitability, customer satisfaction and service reliability."
We are happy to see other organizations recognize the importance of safety culture but their realization of positive correlation among performance measures is hardly new. For example, back in the 1990s we saw that the best nuclear industry plants were top quartile performers in production, cost AND safety. We recommended to our clients that it was reasonable, even essential, for them to aspire to top-level performance in all three dimensions.
* EUCG used to be (and perhaps still is) the Electric Utility Cost Group. Initially, they focused on sharing various cost performance data among their members, now it appears they are also collecting and sharing other data.
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